Building long-term relationships with our customers is a deeply-held commitment at LeCroy. This commitment applies to our product development, manufacturing, sales, and support processes. It is reflected in the unprecedented level of customization that we build into our products, enabling the companies who use our equipment to easily tailor solutions for their specific applications.

• Service Centers located around the world to speed repair and calibration of all LeCroy products
• 3 year warranties on Windows based real time oscilloscopes 
• 3 year warranties on USB, UWB, and Bluetooth protocol analyzers
• 13 month warranties on PCI Express and Storage protocol analyzers
• 1 year warranties on sampling oscilloscopes and associated plug-in modules
• 7 year long term product repair support after a product has been discontinued
• Product calibration support guaranteed for 7 years after the product is discontinued and best efforts after 7 years. 
• Goal of less than five days turnaround time in our Service Centers on most repairs

Obsolescence Protection

We believe we are unique in the T&M Industry in offering a variety of plans to enable our customers to not only get the best equipment for the job at hand, but to finance it in a way that best matches their requirements. We call this program “Open Access”, and it contains a family of plans to choose from. The plans are designed to ensure that engineers have the best instrumentation without expensive capital equipment purchases each and every time. They include a rental plan, a lease plan and a subscription service. Contact LeCroy Customer Support for details.
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After-sale Option Add-ons and Upgrades

LeCroy has made it a standard policy that customers may add after-sale options at any time without stiff pricing penalties. This practice has enabled our customers to grow their instrument capabilities as required.
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Software Enhancements

LeCroy customers may upgrade to the latest software revisions without charge. Downloads of the latest instrument software can be found under the “Service and Support” menu, Software Download menu selection.
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Retrofit of New Features

When technically feasible, we make product extensions and new features available for existing equipment. These may include capabilities associated with an “A” version of a product as well as features enabled by software/firmware upgrades.
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Sales and Technical Support

Our highly trained and knowledgeable sales and technical professionals are always available to help LeCroy customers solve their test and measurement challenges. Their application, product and technology understanding is second-to-none. LeCroy is committed to setting the standard for expert test and measurement solutions backed by dedicated customer service for the life of your product. Sales and service staff work hand in hand to ensure that LeCroy customers get the maximum value from their equipment investment.
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How do I get my instrument serviced?

Using the list provided below, contact the service center nearest you and provide the instrument model and serial number. Once we determine the warranty status of the instrument, we will issue you a Return Authorization (RA) number. Ship the instrument to us and reference that RA number. We strive to turn around repairs in 5 days.
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Automated Verification Software - by Intercal

LeCroy and Intercal (www.intercalinc.com) announce our partnership to provide Automated Verification Software for many of LeCroy's products.
For a list of Intercal Software available for LeCroy Products see this table.
For a complete list of Intercal Software https://www.quickbase.com/db/bctd2mcg4?a=q&qid=57 - EXCEL
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LeCroy Warranty Statement 

LeCroy warrants its digital oscilloscopes to operate within specifications under normal use and service for a period of three years from the date of shipment. LeCroy warrants its USB, UWB and Bluetooth protocol analyzers for 3 years. LeCroy warrants its PCI Express and Storage protocol analyzers for 13 months. All other instruments (including sampling oscilloscopes and associated plug-in modules) are warranted for one year. Component products, replacement parts, and repairs are warranted for 90 days. Software is thoroughly tested but is supplied as-is, with no warranty of any kind covering detailed performance. Accessory products not manufactured by LeCroy are covered by the original equipment manufacturer’s warranty only. In exercising this warranty, LeCroy will repair or, at its option, replace any product returned to the factory or an authorized service facility within the warranty period, provided the warrantor’s examination discloses that the product is defective due to workmanship or materials and has not been caused by misuse, neglect, accident, or abnormal conditions or operations. The purchaser is responsible for the transportation and insurance charges arising from the return of products to the servicing facility. LeCroy will return all in-warranty products with transportation prepaid. This warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, fitness, or adequacy for any particular purpose or use. LeCroy will not be liable for any special, incidental, or consequential damages, whether in contract or otherwise.
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Long Term Support for Discontinued Products 

The "Long Term Product Support" period for LeCroy products begins on the last date of manufacture of the product. For a period of 7 years thereafter, LeCroy will provide technical support, calibration and repair services*, and software upgrades to the last-issued revision. After 7 years of Long Term Support, LeCroy products will receive "Limited Support". LeCroy will continue to provide calibration services or instructions. Repair services and technical support will be provided for an additional year (making a total of 8 years). All support in the Limited Support phase will be provided on a best efforts basis. 

*In rare cases where a unique component may not be available, LeCroy will assist the customer in migrating to a replacement product.
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Service and Support Center Locations and Contact Info